Products cannot be shipped to a APO, FPO, PO Box or international (accept where legal and permitted).
Payment process approval (ClearSale) may take up to 36 hours.
All orders will be shipped out the following business day only after payment is captured by ClearSale.
We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any UPS / GLS holidays.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM (PST).
Wrong shipping address: Clients need to contact customer support to change/update the shipping address before the package is shipped. Once the order has shipped this change/update may have a cost (determined by the carrier).
ORDER CANCELLATION: At CWS, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy.
Returns by Consumers to Retailers: No returns are allowed unless the beverages are spoiled, deteriorated, contaminated, or otherwise unfit for human consumption and with prior authorization from the retailer. This approval is made on the condition that there will be a refund for the unsatisfactory merchandise. It is necessary for a consumer to bring/send back a partially emptied bottle or a bottle which clearly shows deterioration of the product, such as sediment, to qualify for the refund. Any return request needs to be placed within 7 days after delivery.
Any returns made due to reasons outside the fault of CWS will be refunded minus the cost of both shipping ways.
A consumer cannot overbuy for a party and then return any of the unused alcoholic beverages. Neither can the recipient of a gift exchange it for other merchandise or be given a credit. Sales to consumers are final except as previously set forth. The Department and federal law agree in this respect.
Claims received 30 days after delivery has been done, won’t apply.