Shipping & Return Policy Shipping & Return Policy

Shipping & Return Policy

Products cannot be shipped to a APO, FPO, PO Box, Alaska, Hawaii, Montana or International (accept where legal and permitted).

Payment process approval (ClearSale) may take up to 36 hours.

All orders will be shipped out the following business day only after payment is captured by ClearSale.

We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any UPS / GLS holidays.

Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM (PST).
Wrong shipping address: Clients need to contact customer support to change/update the shipping address before the package is shipped. Once the order has shipped this change/update may have a cost (determined by the carrier).

ORDER CANCELLATION: At CWS, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy.

Returns by Consumers to Retailers: No returns are allowed unless the beverages are spoiled, deteriorated, contaminated, or otherwise unfit for human consumption and with prior authorization from the retailer. This approval is made on the condition that there will be a refund for the unsatisfactory merchandise. It is necessary for a consumer to bring/send back a partially emptied bottle or a bottle which clearly shows deterioration of the product, such as sediment, to qualify for the refund. Any return request needs to be placed within 7 days after delivery.

Any returns made due to reasons outside the fault of CWS will be refunded minus the cost of both shipping ways.

A consumer cannot overbuy for a party and then return any of the unused alcoholic beverages. Neither can the recipient of a gift exchange it for other merchandise or be given a credit. Sales to consumers are final except as previously set forth. The Department and federal law agree in this respect.

Claims received 30 days after delivery has been done, won’t apply.

Frequently Asked Questions

Yes — we operate fully online and ship to most U.S. locations. If delivery is available in your state, you can order just as easily as you would from a local shop, making us a convenient option when people search for a liquor store near me.
We ship to a wide range of U.S. states, providing an online shopping experience that’s just as convenient as buying from a liquor store near you. Our delivery coverage includes: Alabama, Arizona, California, Arkansas, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Illinois, Indiana, Iowa, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Washington, Wisconsin, and Wyoming.
Following checkout, the order is received by the warehouse and processed within 24 hours. Shipment via standard FedEx typically takes 2-5 business days (Monday to Friday) depending on zip code for delivery. Orders approved by our credit processing system by 2pm PST will leave the warehouse same day.
Standard shipping is free on orders of $150 or more. For those members of the CWS Vault, Shipping is free on orders of $100 or more. Shipping fees on orders under $150 vary depending on weight of package and zip code of delivery address. Full shipping fees are outlined at checkout upon entering zip code.
We can’t ship to Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Montana, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or any location where alcohol delivery isn’t permitted by law.
Yes, an adult 21+ must be present to sign for packages containing alcohol. Carriers won’t leave them at the door.
Yes — online pricing is consistent for all customers, regardless of location. No local markups or in-store variations.
Country Wine and Spirits operates from our San Diego, California warehouse, and we ship to most U.S. states and cities through our licensed delivery network—excluding Hawaii and Alaska.